Sunward Hobbies® Refund & Return Policy

Easy Returns Within 30 Days

We want you to be completely satisfied with your purchase! If you’re not happy with your order, we offer a straight forward 30-day return policy on eligible items.

Requirements for Eligible Items

To qualify for a return or refund, items must:

Be returned within 30 days of purchase date
Remain unused and unopened in original condition
Include all original packaging and materials
Original shipping costs are non-refundable.
Customers are responsible for return shipping expenses.

Items Not Eligible for Return

For safety, regulatory, and quality reasons, the following items cannot be returned:

Safety-regulated items: Rocket motors, spray paints, igniters, batteries
Digital products: Software and downloadable content
Published materials: Books and manuals
Seasonal merchandise: Holiday and seasonal items
Clearance items: All sale and discounted products
Custom orders: Special order and personalized items

How to Process Your Return

Contact our customer service team within 30 days of purchase date
Receive return authorization and instructions
Package items securely in original packaging
Ship items back to Sunward Hobbies®

Refund Processing

Once we receive and inspect your returned items, refunds will be processed immediately and credits will appear on your original payment method within 5-7 business days, minus original shipping costs.

Questions? Our friendly customer service team is here to help! Contact us before initiating any return to ensure your item is eligible and to receive detailed return instructions.