Sunward Hobbies – a division of Sunward Group Limited
no personal information is collected unless you provide it
all information is collected for ongoing business operations and is used to provide answers to questions provided, to supply product details, ordering, and general contact
all information will be used only for business purposes by Sunward
only senior staff, managers, and directors of Sunward will have access to this information. Where required, other employees of Sunward will have any required access to perform their duties
no information will be given to third parties without your permission
business contacts may be used to introduce distributors to vendors
any and all information and or requests for illegal, dangerous end use, or criminal end use may be forwarded to appropriate authorities without notice
all information will be retained on existing computers and backup storage devices as long as deemed necessary.
any information to be disposed of will be done so only by deleting current files and emails. Archived data will not be changed unless ordered to do so by court order.
marking any correspondence “Private” and /or “Confidential” may not ensure the handling of said correspondence as such.
All correspondence sent and or mailed to Sunward will become the property of Sunward regardless of how addressed or marked. Sunward shall be free to post or redistribute the information regardless of how marked.
Business clients and purchasers may have their information on file as required by tax laws and may not be subject to deletion if requested.
Business clients and purchasers may have their credit information and or payment history supplied to other credit agencies, and/or other suppliers, and/or other companies.
Usage time may be monitored by Sunward or a contracted company for internal use. This information may be stored on a third party’s system
Our retail location is PICKUP ONLY. We are shipping online orders as usual during the COVID-19 event. Canada Post is not updating tracking information on a regular basis. Please expect a 1 to 5 day delivery delay for Canada Post and a 1 to 3 day for UPS. Ok