For all Products – including Model Rocketry and Siege Engine
For all warranty claims, please contact us directly below.
Always be prepared to provide proof of purchase, a receipt, and all information relating to the issue. All Sunward products, unless otherwise stated, carry a one year manufacturer’s warranty against defects in manufacturing. All other products are per the manufacturer of the product.
This warranty does not cover incidental or consequential damage to persons or property caused by the use, abuse, misuse, failure to comply with operating instruction, and/or improper storage. With regards to rockets, this warranty does not cover incidental or consequential damage to persons or property caused by failure to comply with the NAR Safety Code and or Canada’s Model Rocket Safety code.
This warranty does not cover any modifications, alterations, or changes made to the kit, product, design, components, or recovery devices. This warranty does not cover any modifications, alterations, or changes resulting from failure to follow instructions provided.
Rocket motors are not returnable or refundable due to shipping regulations.
Please contact us before returning any merchandise to the place of purchase or before returning merchandise to us. We will be happy to help.
Visits by appointment only, please.
Located in the Eastern Time zone. Phone line is a direct one. If we are in a meeting or in the shop, please leave a message. We return messages quickly.